Delivery & Returns

DELIVERY

To ensure Christmas delivery all orders must be placed by 2pm on the 18th of December.

If your order is placed after the 18th, it will not be shipped until January 3rd. Please note that our warehouse and operational team will be closed from December 22, 2023, to January 2, 2024.

USA

Shipping to the USA will be charged at a flat rate of $40 for customers on the east coast, $60 for customers in the mid-west and central states or $80 for customers on the west coast.

Orders will be shipped from the United Kingdom and customers may be required to pay local duties and taxes on delivery.

EUROPE

Please allow up to 7 working days for Standard/Small delivery

UK Mainland Standard £6.90

UK Mainland Next Working Day £9 (For orders placed before 1pm Mon-Fri only)

UK Mainland Small items £3.90 (Face Mask or Eye Mask)

Channel Islands (1-2 day) £16.50

Please note these delivery dates exclude UK bank holidays and weekends. This will mean your shipment will be processed on the next working day. Saturdays and Sundays are not classed as working days.

Deliveries to mainland Europe may take up to 10 working days. All deliveries are made with courier DHL; you can follow the progress of your delivery on the DHL website using your unique tracking number.

ZONE 1 £25

Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland

ZONE 2 £28

Monaco

ZONE 3 £33
Austria, Denmark, Finland, Italy, Portugal, San Marino, Sweden, Vatican City

Zone 4 £34

Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

Zone 5 £37

Albania,Bosnia-Herzegovina, Gibraltar, Greenland, Iceland, Kosovo, Montenegro, North Macedonia, Norway, Serbia, Switzerland

REST OF THE WORLD

Shipping will be charged at cost and invoiced after check-out. We will email you with a quote for your shipping which you will need to settle separately from your order. For details of delivery charges and times, please call +44 (0) 2088 779905 or email sales@gingerlily.com.

RETURNS

We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please return items to - Gingerlily, Velta International Ltd, Compass House, Eastways, Witham, Essex CM8 3YQ, UK. When returning goods, please quote your order reference and obtain proof of postage as Gingerlily cannot accept responsibility for items which fail to reach us. Please note Gingerlily will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.